{"id":12255,"date":"2022-03-01T10:51:09","date_gmt":"2022-03-01T10:51:09","guid":{"rendered":"https:\/\/bergamo.arriva.it\/?page_id=12255"},"modified":"2022-03-01T13:25:27","modified_gmt":"2022-03-01T13:25:27","slug":"complaints","status":"publish","type":"page","link":"https:\/\/bergamo.arriva.it\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<div class=\"wp-block-cover alignwide has-background-dim-30 has-background-dim is-position-center-center\" style=\"background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/10\/BannerReclami.jpg);background-position:43% 36%;min-height:250px\"><div class=\"wp-block-cover__inner-container\">\n<p class=\"has-text-align-center has-large-font-size\">Complaints<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-fixed-layout  ktk-block-fixed-layout ktk-block-fixed-layout--first-column-width6\">\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--left\"><div class=\"single-image-block \">\n            <img width=\"540\" height=\"304\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-540x304.jpg\" class=\"single-image-block__image\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-540x304.jpg 540w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-300x169.jpg 300w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-1024x576.jpg 1024w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-768x432.jpg 768w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-1536x864.jpg 1536w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-2048x1152.jpg 2048w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-84x47.jpg 84w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-53x30.jpg 53w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/11\/shutterstock_578134666-71x40.jpg 71w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/>    <\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--right\">\n<div class=\"wp-block-acf-ktk-simple-text simple-text-block\">\n                    <div class=\"simple-text-block__text\">\n        <p>Among the most important objectives of Arriva Italia, occupies a prominent place the function of listening cured through the management of customer reports that integrates and enriches the survey of the level of customer satisfaction.<\/p>\n<p>Entering clear and complete data will help us to better understand your report and to respond faster!<\/p>\n    <\/div>\n        <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container ktk-block-container--bg-none\"><div class=\"ktk-block-container__content \">\n<div class=\"wp-block-ktk-card-wrapper  ktk-block-card-wrapper ktk-block-card-wrapper--bg-athens-gray card\"><div class=\"caldera-grid arriva-form\" id=\"caldera_form_1\" data-cf-ver=\"1.9.7\" data-cf-form-id=\"CF5f05a341e0404\"><div id=\"caldera_notices_1\" data-spinner=\"https:\/\/bergamo.arriva.it\/wp\/wp-admin\/images\/spinner.gif\"><\/div><form data-instance=\"1\" class=\"CF5f05a341e0404 caldera_forms_form cfajax-trigger\" method=\"POST\" enctype=\"multipart\/form-data\" id=\"CF5f05a341e0404_1\" data-form-id=\"CF5f05a341e0404\" aria-label=\"Complaint\" data-parsley-error-class=\"is-invalid\" data-parsley-success-class=\"is-valid\" data-target=\"#caldera_notices_1\" data-template=\"#cfajax_CF5f05a341e0404-tmpl\" data-cfajax=\"CF5f05a341e0404\" data-load-element=\"_parent\" data-load-class=\"cf_processing\" data-post-disable=\"0\" data-action=\"cf_process_ajax_submit\" data-request=\"https:\/\/bergamo.arriva.it\/en\/\/cf-api\/CF5f05a341e0404\" data-hiderows=\"true\">\r\n<input type=\"hidden\" id=\"_cf_verify_CF5f05a341e0404\" name=\"_cf_verify\" value=\"041758ecd7\"  data-nonce-time=\"1775733519\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/12255\" \/><div id=\"cf2-CF5f05a341e0404_1\"><\/div><input type=\"hidden\" name=\"_cf_frm_id\" value=\"CF5f05a341e0404\">\r\n<input type=\"hidden\" name=\"_cf_frm_ct\" value=\"1\">\r\n<input type=\"hidden\" name=\"cfajax\" value=\"CF5f05a341e0404\">\r\n<input type=\"hidden\" name=\"_cf_cr_pst\" value=\"12255\">\r\n<div class=\"hide\" style=\"display:none; overflow:hidden;height:0;width:0;\">\r\n<label>Name<\/label><input type=\"text\" name=\"name\" value=\"\" autocomplete=\"off\">\r\n<\/div><div id=\"CF5f05a341e0404_1-row-1\"  class=\"row  first_row\"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_4699775\" class=\"form-group\" id=\"fld_4699775_1-wrap\">\r\n\t<label id=\"fld_4699775Label\" for=\"fld_4699775_1\" class=\"control-label\">Name <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_4699775\" class=\" form-control\" id=\"fld_4699775_1\" name=\"fld_4699775\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_4699775Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_5213791\" class=\"form-group\" id=\"fld_5213791_1-wrap\">\r\n\t<label id=\"fld_5213791Label\" for=\"fld_5213791_1\" class=\"control-label\">Surname <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_5213791\" class=\" form-control\" id=\"fld_5213791_1\" name=\"fld_5213791\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_5213791Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-2\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_4650822\" class=\"form-group\" id=\"fld_4650822_1-wrap\">\r\n\t<label id=\"fld_4650822Label\" for=\"fld_4650822_1\" class=\"control-label\">City <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_4650822\" class=\" form-control\" id=\"fld_4650822_1\" name=\"fld_4650822\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_4650822Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_345491\" class=\"form-group\" id=\"fld_345491_1-wrap\">\r\n\t<label id=\"fld_345491Label\" for=\"fld_345491_1\" class=\"control-label\">Postal code <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_345491\" class=\" form-control\" id=\"fld_345491_1\" name=\"fld_345491\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_345491Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-3\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_8660392\" class=\"form-group\" id=\"fld_8660392_1-wrap\">\r\n\t<label id=\"fld_8660392Label\" for=\"fld_8660392_1\" class=\"control-label\">District <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_8660392\" class=\" form-control\" id=\"fld_8660392_1\" name=\"fld_8660392\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_8660392Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_7158353\" class=\"form-group\" id=\"fld_7158353_1-wrap\">\r\n\t<label id=\"fld_7158353Label\" for=\"fld_7158353_1\" class=\"control-label\">Email address <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"email\" data-field=\"fld_7158353\" class=\" form-control\" id=\"fld_7158353_1\" name=\"fld_7158353\" value=\"\" data-type=\"email\" aria-required=\"true\"   aria-labelledby=\"fld_7158353Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-4\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_1578149\" class=\"form-group\" id=\"fld_1578149_1-wrap\">\r\n\t<label id=\"fld_1578149Label\" for=\"fld_1578149_1\" class=\"control-label\">Phone number<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_1578149\" class=\" form-control\" id=\"fld_1578149_1\" name=\"fld_1578149\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_1578149Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_901717\" class=\"form-group\" id=\"fld_901717_1-wrap\">\r\n\t<label id=\"fld_901717Label\" for=\"fld_901717_1\" class=\"control-label\">Complaint type <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<select name=\"fld_901717\" value=\"\" data-field=\"fld_901717\" class=\"form-control custom-select\" id=\"fld_901717_1\"  required=\"required\"  aria-labelledby=\"fld_901717Label\" >\n\t\t<option value=\"\"><\/option>\r\n\t\t\t\t\t<option value=\"timetable\"  data-calc-value=\"timetable\" >\n\t\t\t\t\t\tOrario\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"personal\"  data-calc-value=\"personal\" >\n\t\t\t\t\t\tPersonae\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"service\"  data-calc-value=\"service\" >\n\t\t\t\t\t\tServizio\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"other\"  data-calc-value=\"other\" >\n\t\t\t\t\t\tAltro\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-5\"  class=\"row \"><div  class=\"col-sm-6  first_col\">\n<div data-field-wrapper=\"fld_8397756\" class=\"form-group\" id=\"fld_8397756_1-wrap\">\r\n\t<label id=\"fld_8397756Label\" for=\"fld_8397756_1\" class=\"control-label\">Event date<\/label>\r\n\t<div class=\"\">\r\n\t\t<input  type=\"text\" data-provide=\"cfdatepicker\" name=\"fld_8397756\" value=\"\" id=\"fld_8397756_1\" data-field=\"fld_8397756\" class=\"form-control cfdatepicker is-cfdatepicker\" data-date-format=\"yyyy-mm-dd\" data-date-start-view=\"month\"   aria-labelledby=\"fld_8397756Label\"   \/>\n\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_3307504\" class=\"form-group\" id=\"fld_3307504_1-wrap\">\r\n\t<label id=\"fld_3307504Label\" for=\"fld_3307504_1\" class=\"control-label\">Departure Time<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"time\" data-field=\"fld_3307504\" class=\" form-control\" id=\"fld_3307504_1\" name=\"fld_3307504\" value=\"\" data-type=\"time\"   aria-labelledby=\"fld_3307504Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_1989493\" class=\"form-group\" id=\"fld_1989493_1-wrap\">\r\n\t<label id=\"fld_1989493Label\" for=\"fld_1989493_1\" class=\"control-label\">Departure location<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_1989493\" class=\" form-control\" id=\"fld_1989493_1\" name=\"fld_1989493\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_1989493Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_7238344\" class=\"form-group\" id=\"fld_7238344_1-wrap\">\r\n\t<label id=\"fld_7238344Label\" for=\"fld_7238344_1\" class=\"control-label\">Arrival location<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_7238344\" class=\" form-control\" id=\"fld_7238344_1\" name=\"fld_7238344\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_7238344Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-6\"  class=\"row \"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_9559196\" class=\"form-group\" id=\"fld_9559196_1-wrap\">\r\n\t<label id=\"fld_9559196Label\" for=\"fld_9559196_1\" class=\"control-label\">Line\/path <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_9559196\" class=\" form-control\" id=\"fld_9559196_1\" name=\"fld_9559196\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_9559196Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a341e0404_1-row-7\"  class=\"row  last_row\"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_6159296\" class=\"form-group\" id=\"fld_6159296_1-wrap\">\r\n\t<label id=\"fld_6159296Label\" for=\"fld_6159296_1\" class=\"control-label\">Description <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<textarea name=\"fld_6159296\" value=\"\" data-field=\"fld_6159296\" class=\"form-control\" id=\"fld_6159296_1\" rows=\"4\"  required=\"required\"  aria-labelledby=\"fld_6159296Label\" ><\/textarea>\n\t\t\t<\/div>\r\n<\/div>\r\n\n<p id=\"fld_5843152_1\" class=\"mandatory-fields-notice \">\n    <span class=\"mandatory-fields-notice__symbol\" style=\"color:#ee0000;\">*<\/span> Mandatory fields<\/p>\n<div data-field-wrapper=\"fld_6117346\" class=\"form-group\" id=\"fld_6117346_1-wrap\">\r\n\t<label id=\"fld_6117346Label\" for=\"fld_6117346_1\" class=\"control-label screen-reader-text sr-only\">Privacy<\/label>\r\n    <div class=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"custom-control custom-checkbox\">\n\t\t\t\t\n\t\t\t\t<input\n\t\t\t\t\tdata-parsley-required=\"true\" data-parsley-group=\"fld_6117346_1\" data-parsley-multiple=\"fld_6117346_1\"\t\t\t\t\ttype=\"checkbox\"\n\t\t\t\t\tdata-label=\" I have read and understood the information on data processing. https:\/\/arriva.it\/privacy-policy-e-informative\/\"\n\t\t\t\t\tdata-field=\"fld_6117346\"\n\t\t\t\t\tid=\"fld_6117346_1_opt1202230\"\n\t\t\t\t\tclass=\"fld_6117346_1 option-required custom-control-input\"\n\t\t\t\t\tname=\"fld_6117346[opt1202230]\"\n\t\t\t\t\tvalue=\"privacy_accepted\"\n\t\t\t\t\t\t\t\t\t\tdata-type=\"checkbox\"\n\t\t\t\t\tdata-checkbox-field=\"fld_6117346_1\"\n\t\t\t\t\t\t\t\t\t\tdata-calc-value=\"privacy_accepted\"\n\t\t\t\t>\n\t\t\t\t                <label class=\"custom-control-label checkbox-inline\"\n                        for=\"fld_6117346_1_opt1202230\"\n                >\n                     I have read and understood the information on data processing. https:\/\/arriva.it\/privacy-policy-e-informative\/                <\/label>\n\n                \t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_4925007\" class=\"form-group\" id=\"fld_4925007_1-wrap\">\r\n<div class=\"\">\r\n<div id=\"capfld_4925007_1\"><\/div><\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_8955028\" class=\"form-group\" id=\"fld_8955028_1-wrap\">\r\n<div class=\"\">\r\n\t<input  class=\"btn btn-block\" type=\"submit\" name=\"fld_8955028\" id=\"fld_8955028_1\" value=\"Submit\" data-field=\"fld_8955028\"  >\n<\/div>\r\n<\/div>\r\n\t<input class=\"button_trigger_1\" type=\"hidden\" name=\"fld_8955028\" id=\"fld_8955028_1_btn\" value=\"\" data-field=\"fld_8955028\"  \/>\n<\/div><\/div><\/form>\r\n<\/div>\r\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span style=\"color:#2d146e\" class=\"has-inline-color\">You may also like<\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-4\">\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-background-dim has-parallax is-position-center-center\" style=\"background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/10\/BannerContatti-e1623922527474.jpg);min-height:300px\"><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/bergamo.arriva.it\/en\/contacts\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-white-color\">CONTACTS<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Are you searching for an information but you can&#8217;t find it?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-background-dim has-parallax\" style=\"background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2021\/06\/MicrosoftTeams-image-e1624025703185.jpg);min-height:300px\"><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/bergamo.arriva.it\/en\/lost-properties\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-white-color\">LOST PROPERTIES<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Did you lost something on board of our buses?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-background-dim has-parallax\" style=\"background-image:url(https:\/\/arriva.it\/app\/uploads\/sites\/7\/2020\/10\/BannerDisab-e1621333806509.jpg);min-height:300px\"><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/bergamo.arriva.it\/en\/disability\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-inline-color has-white-color\">DISABILITY<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Are you a traveller with disabilities?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-acf-ktk-section-title  \">\n    <p class=\"wp-block-acf-ktk-section-title__title\">Most frequently asked questions<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionId17fa920a91c246c4acfc03048c5ae879\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdc46c48636e8a47709b89e50ed4655985header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdc46c48636e8a47709b89e50ed4655985content\" aria-controls=\"accordionItemIdc46c48636e8a47709b89e50ed4655985content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What are the response times if I fill out the form of Reports and Complaints?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdc46c48636e8a47709b89e50ed4655985header\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemIdc46c48636e8a47709b89e50ed4655985content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>The timing of the response to the user in case of reporting or complaint is established by the provisions in the Charter of Mobility.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdf72960715afc43a286036e6455dce09aheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdf72960715afc43a286036e6455dce09acontent\" aria-controls=\"accordionItemIdf72960715afc43a286036e6455dce09acontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I haven&#8217;t received a reply to my complaint yet, what should I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdf72960715afc43a286036e6455dce09aheader\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemIdf72960715afc43a286036e6455dce09acontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">If you have not received a reply within the timeframe set by the Mobility Charter and you have received an automatic reply by e-mail at the time of submitting your complaint, we recommend that you check the Spam folder of your email.<\/span>\u00a0<span id=\"s2_2\">If the answer is not present in the unsolicited mail you can call our Contact Center on <a href=\"tel:+39035289000\">035289000<\/a>.<\/span><\/p>\n<p>We remind you that, if you submitted your report through other channels, such as the form available at our offices in Bergamo and Lecco, and you did not consent to the processing of personal data, the Complaints office could not work your report.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\" aria-controls=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Can I file a complaint anonymously?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dheader\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">No, the customer needs to specify their contact details and address.<\/span> <span id=\"s2_2\">The incident or the object of the infringement must be clearly stated in order to facilitate the reconstruction of the file process by the office.<\/span><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId6958af47b8924d16978b1df18d1ac413header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId6958af47b8924d16978b1df18d1ac413content\" aria-controls=\"accordionItemId6958af47b8924d16978b1df18d1ac413content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">The form doesn\u2019t work, what should I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId6958af47b8924d16978b1df18d1ac413header\" data-parent=\"#accordionId08c5a70188e848f88921dabf08f1d2cf\" id=\"accordionItemId6958af47b8924d16978b1df18d1ac413content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>Our website is optimized for Google Chrome from pc. If you filled out the form from mobile or used another browser please try again from a desktop or laptop using Google Chrome.<br \/>\nIn case the problems still persists you can contact the operators of the Contact Center for assistance in order to complete the sending of the request.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\" aria-controls=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Can I submit the form without accepting the processing of privacy data?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fheader\" data-parent=\"#accordionId08c5a70188e848f88921dabf08f1d2cf\" id=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">The form cannot be forwarded without accepting the processing of privacy data, as, in order to process the request, authorisation for the processing of data is required.<\/span>\u00a0<span id=\"s2_2\">For more information visit the page<\/span>\u00a0<a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=http%3A%2F%2Fwww.arriva.it%2Fsocieta-trasparente%2F&amp;data=04%7C01%7Cgiorgia.farina%40arriva.it%7C1944862e2c4c415f29a408d91baef70d%7C694828a9151a45e19a5fd75029018591%7C0%7C0%7C637571260538886595%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=d1B0hOUGUyecy%2BAjdz0rXSfww600C%2B6IGzEgh7df0MY%3D&amp;reserved=0\">www.arriva.it\/societa-trasparente\/<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You may also like<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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