{"id":24052,"date":"2026-07-09T15:09:46","date_gmt":"2026-07-09T15:09:46","guid":{"rendered":"https:\/\/bergamo.arriva.it\/?page_id=24052"},"modified":"2026-07-13T06:56:30","modified_gmt":"2026-07-13T06:56:30","slug":"travel-with-a-contactless-payment-card-lecco","status":"publish","type":"page","link":"https:\/\/bergamo.arriva.it\/en\/travel-with-a-contactless-payment-card-lecco\/","title":{"rendered":"Travel with a Contactless Payment Card \u2013 Lecco"},"content":{"rendered":"\n<h4 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#00becd\"><strong>Use of Contactless Payment Cards on Arriva Italia Buses in LECCO<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-ktk-descriptive-layout  ktk-block-descriptive-layout ktk-block-descriptive-layout--has-ellipse\"><div class=\"ktk-block-descriptive-layout__container\"><div class=\"ktk-block-descriptive-layout__list\">\n<div class=\"wp-block-ktk-descriptive-layout-column  ktk-block-descriptive-layout__column ktk-block-descriptive-layout__column--left ktk-block-descriptive-layout__column--has-bg ktk-block-descriptive-layout__column--bg-primary\"><div class=\"ktk-block-descriptive-layout__style\" style=\"   \"><\/div>\n<div class=\"wp-block-acf-ktk-simple-text simple-text-block\">\n            <p class= \"simple-text-block__title-h1\">Travel Contactless!<\/p>\n                <p class= \"simple-text-block__subtitle\">Simple and fast<\/p>\n                <p class= \"simple-text-block__subtitle-h4\">The system will be available on Arriva Italia services in Lecco from 13 July 2026.<\/p>\n            <div class=\"simple-text-block__text\">\n        <p>On Arriva Italia&#8217;s urban and suburban public transport services in the Lecco area, you can easily travel using a contactless payment card.<\/p>\n<p>Simply tap your contactless payment card on the validator when boarding the bus and remember to tap again on the green validator when you get off.<\/p>\n<p>Supported payment methods include contactless cards and NFC-enabled devices. The system will automatically charge the correct fare.<\/p>\n    <\/div>\n        <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-descriptive-layout-column  ktk-block-descriptive-layout__column ktk-block-descriptive-layout__column--right ktk-block-descriptive-layout__column--has-img\"><div class=\"ktk-block-descriptive-layout__style\" style=\"   background-image: url('https:\/\/arriva.it\/app\/uploads\/sites\/5\/2026\/02\/NFC-1-1024x520.png');\"><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-acf-ktk-section-title  \">\n    <p class=\"wp-block-acf-ktk-section-title__title\">Highlights<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-gray\">\n<p>Please note that Arriva Italia does not send any communications via SMS, WhatsApp or any other messaging service regarding EMV payments.<br>Please be aware of fraudulent SMS messages claiming a &#8220;tap-out error&#8221; and inviting you to click on a fraudulent link.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-columns is-layout-flex wp-container-3\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/5\/2026\/02\/Circuiti.png\" alt=\"\" class=\"wp-image-10566\"\/><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-card-wrapper  ktk-block-card-wrapper ktk-block-card-wrapper--bg-white card\">\n<div class=\"wp-block-acf-ktk-card-text-content  \">\n    <div class=\"wp-block-acf-ktk-card-text-content__text-container\">\n                    <h5 class=\"wp-block-acf-ktk-card-text-content__title\">How the system works<\/h5>\n                            <div class=\"wp-block-acf-ktk-card-text-content__text\"><p>To travel using your Visa, Mastercard, Maestro or American Express contactless payment card, or an NFC-enabled device such as Google Pay, Apple Pay or Samsung Pay, simply tap it on the validator when boarding the bus and wait for the acoustic signal and the confirmation message &#8220;Have a nice trip&#8221; to appear on the display.<\/p>\n<p>Remember to use one card only, avoiding placing bags or wallets near the validator.<\/p>\n<p>There are no additional banking fees: the payment will simply be charged to your account at the end of the day.<\/p>\n<\/div>\n            <\/div>\n    <div class=\"wp-block-acf-ktk-card-text-content__btn-container\">\n            <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-6\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-card-wrapper  ktk-block-card-wrapper ktk-block-card-wrapper--bg-white card\">\n<div class=\"wp-block-acf-ktk-card-text-content  \">\n    <div class=\"wp-block-acf-ktk-card-text-content__text-container\">\n                    <h5 class=\"wp-block-acf-ktk-card-text-content__title\">REMEMBER!<\/h5>\n                            <div class=\"wp-block-acf-ktk-card-text-content__text\"><p>You must tap your contactless payment card on the validator both when boarding and when getting off the bus, so that the system can automatically calculate the correct fare for the journey actually travelled.<\/p>\n<p>If you fail to tap when getting off or changing buses, the system will charge the maximum fare established by the fare policy (for the last stop on the route if the line is divided into sections).<\/p>\n<p>On urban services in Calolzio, the flat urban fare (\u20ac1.70) will always be charged instead of the fare corresponding to the actual journey travelled.<\/p>\n<p>Passengers must also tap out when leaving the bus at the terminus.<\/p>\n<\/div>\n            <\/div>\n    <div class=\"wp-block-acf-ktk-card-text-content__btn-container\">\n            <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"1021\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-1024x1021.png\" alt=\"\" class=\"wp-image-24048\" srcset=\"https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-1024x1021.png 1024w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-300x300.png 300w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-150x150.png 150w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-768x765.png 768w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-540x538.png 540w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-48x48.png 48w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-500x500.png 500w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-90x90.png 90w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-1536x1531.png 1536w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-2048x2041.png 2048w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-47x47.png 47w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-30x30.png 30w, https:\/\/arriva.it\/app\/uploads\/sites\/7\/2026\/07\/EMV_LC-BG-40x40.png 40w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container ktk-block-container--bg-gray\"><div class=\"ktk-block-container__content \">\n<div class=\"wp-block-columns is-layout-flex wp-container-9\">\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:30%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/5\/2026\/02\/EMV_Tap-1.gif\" alt=\"\" class=\"wp-image-10590\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\" style=\"flex-basis:70%\">\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-card-wrapper  ktk-block-card-wrapper ktk-block-card-wrapper--bg-athens-gray card\">\n<div class=\"wp-block-acf-ktk-card-text-content  \">\n    <div class=\"wp-block-acf-ktk-card-text-content__text-container\">\n                    <h5 class=\"wp-block-acf-ktk-card-text-content__title\">Up to 8 passengers can travel using the same contactless card<\/h5>\n                            <div class=\"wp-block-acf-ktk-card-text-content__text\"><ul>\n<li>Additional passengers can be added by tapping the same card within 2 minutes of the first tap.<\/li>\n<li>The validator will display the message &#8220;Have a nice trip&#8221;.<\/li>\n<li>After 2 minutes, the validator will treat any new tap as the start of a new passenger&#8217;s journey. To add more passengers, wait another 2 minutes.<\/li>\n<li>Each passenger must tap both when boarding and when getting off in order for the correct fare to be applied.<\/li>\n<\/ul>\n<\/div>\n            <\/div>\n    <div class=\"wp-block-acf-ktk-card-text-content__btn-container\">\n            <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-acf-ktk-simple-text simple-text-block\">\n                    <div class=\"simple-text-block__text\">\n        <h3 style=\"text-align: center;\"><span class=\"paragraph-primary paragraph-secondary\">Frequently Asked Questions<\/span><\/h3>\n    <\/div>\n        <\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionIdb69678384e21433b8fa3d71184c7df16\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId1ce3c29a930b4b54ade1654872042085header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId1ce3c29a930b4b54ade1654872042085content\" aria-controls=\"accordionItemId1ce3c29a930b4b54ade1654872042085content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What happens if I don&#8217;t tap my card before getting off the bus?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId1ce3c29a930b4b54ade1654872042085header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId1ce3c29a930b4b54ade1654872042085content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><strong>It is important to remember to tap your contactless payment card on the validator again when getting off the bus. Otherwise, the system will charge the maximum fare applicable to the route you are travelling on.<\/strong><\/p>\n<p>For journeys on the Calolzio urban service, the flat urban fare (\u20ac1.70) will be charged instead of the fare corresponding to the journey actually travelled.<\/p>\n<p>If you do not tap your card before getting off the bus, the system cannot determine which fare zones you have travelled through and is therefore unable to calculate the correct fare.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId50749aba852b493a883b6e85c7b44d48header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId50749aba852b493a883b6e85c7b44d48content\" aria-controls=\"accordionItemId50749aba852b493a883b6e85c7b44d48content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Why has my card been blacklisted?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId50749aba852b493a883b6e85c7b44d48header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId50749aba852b493a883b6e85c7b44d48content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>If the message &#8220;Card in deny list&#8221; or &#8220;Card blacklisted&#8221; appears when you tap your card on the green validator, it means that your card has been rejected because payment for one or more previous journeys could not be processed.<\/p>\n<p>Please make sure you have sufficient funds available on your card and that all previous journeys have been successfully charged.<\/p>\n<p>If your card is rejected, you are not travelling with a valid ticket and must use another payment method to purchase a valid ticket before continuing your journey.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId962e60e667e44ddc87a7df977f0d5527header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId962e60e667e44ddc87a7df977f0d5527content\" aria-controls=\"accordionItemId962e60e667e44ddc87a7df977f0d5527content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">When will I be charged for my journey?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId962e60e667e44ddc87a7df977f0d5527header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId962e60e667e44ddc87a7df977f0d5527content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>The time required to process your payment may vary depending on your card issuer and payment network, but charges are usually processed by the end of the day.<\/p>\n<p>The system may first request a payment pre-authorisation and then charge the actual cost of the journey you have travelled.<\/p>\n<p>If you have made previous journeys that could not be successfully processed, their cost may be charged as part of a subsequent transaction.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdb06bca880aad4bbb8e210bc35f737958header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdb06bca880aad4bbb8e210bc35f737958content\" aria-controls=\"accordionItemIdb06bca880aad4bbb8e210bc35f737958content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">When can I request a refund and how do I do it?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdb06bca880aad4bbb8e210bc35f737958header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemIdb06bca880aad4bbb8e210bc35f737958content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>A refund may be requested if a confirmed fault with the validators prevents you from completing your journey correctly.<\/p>\n<p>To request a refund, please submit a report through the <a href=\"https:\/\/bergamo.arriva.it\/en\/complaints\/\">Complaints and Reports<\/a> section within 5 days of your journey.<\/p>\n<p>To investigate your request and provide you with a response regarding the reported transaction, please include the following information:<\/p>\n<ol>\n<li>Date and time of the journey.<\/li>\n<li>Boarding location and alighting location.<\/li>\n<li>The first 6 digits of the payment card used.<\/li>\n<li>The last 4 digits of the payment card used.<\/li>\n<li>The card scheme (Visa, Mastercard, American Express, etc.).<\/li>\n<\/ol>\n<p>If you used a digital wallet (such as a smartphone or smartwatch), you must provide the virtual card number (DPAN) associated with the payment. This number can be obtained from your bank or the wallet provider and is different from the physical card number.<\/p>\n<p>Depending on the payment app used, the DPAN is displayed as:<\/p>\n<ul>\n<li>Google Pay: Virtual account number<\/li>\n<li>Apple Pay: Device Account Number<\/li>\n<li>Samsung Pay: Digital card number<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId1387b4fe744446398b82c563cfb69b1aheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId1387b4fe744446398b82c563cfb69b1acontent\" aria-controls=\"accordionItemId1387b4fe744446398b82c563cfb69b1acontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">How will I receive my refund?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId1387b4fe744446398b82c563cfb69b1aheader\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId1387b4fe744446398b82c563cfb69b1acontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p class=\"elementtoproof\">If your refund request is approved, the amount will be credited directly to the payment card used for the original transaction.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\" aria-controls=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Why isn&#8217;t my card being accepted?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>Your card may not be accepted for one of the following reasons:<\/p>\n<ul>\n<li>It is not issued by a supported payment scheme (Visa, Mastercard, Maestro or American Express contactless card, or an NFC-enabled device using Google Pay, Apple Pay or Samsung Pay).<\/li>\n<li>The payment has been declined (for example, because of insufficient funds, a blocked account or other reasons).<\/li>\n<li>The card has expired.<\/li>\n<li>The card belongs to a supported payment scheme but is not compatible with the system.<\/li>\n<\/ul>\n<p>If this happens, we recommend contacting your bank, which will be able to identify the cause of the problem.<\/p>\n<p>If your card has insufficient funds, has been blocked, has expired or is damaged, the system will record an unsuccessful payment and the card will no longer be accepted for future contactless journeys.<\/p>\n<p>To reactivate your card, you must register on the Traveller Portal and complete the card reactivation procedure. Once the outstanding balance has been successfully paid, you will be able to use your card again for travel.<\/p>\n<p>In the meantime, you must purchase a valid ticket using another payment method.<\/p>\n<p>Tickets can be purchased from authorised ticket retailers, through the Arriva MyPay app, or on board the bus using cash (please use the exact fare or small denominations where possible).<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId7b5271b91a1b466ba65217b10f446b20header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId7b5271b91a1b466ba65217b10f446b20content\" aria-controls=\"accordionItemId7b5271b91a1b466ba65217b10f446b20content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What should I do if the validator is out of service?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId7b5271b91a1b466ba65217b10f446b20header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId7b5271b91a1b466ba65217b10f446b20content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>If one of the validators on board is out of service, please check whether another validator is available. All validators on board can be used both when boarding and when getting off the bus.<\/p>\n<p>If all the green validators on the bus are out of service, you must purchase a ticket using another payment method.<\/p>\n<p>Tickets can be purchased through the Arriva MyPay app by scanning the QR code displayed on board and activating your ticket before travelling.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId56eadbe5c2014125a2fd772a4149c374header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId56eadbe5c2014125a2fd772a4149c374content\" aria-controls=\"accordionItemId56eadbe5c2014125a2fd772a4149c374content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What do I need to show during a ticket inspection?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId56eadbe5c2014125a2fd772a4149c374header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId56eadbe5c2014125a2fd772a4149c374content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>During a ticket inspection, you must provide the last four digits of your physical payment card or of the virtual card associated with your smartphone or smartwatch.<\/p>\n<p>If you paid using a digital wallet, the virtual card number is displayed differently depending on the payment app:<\/p>\n<ul>\n<li>Google Pay: Virtual account number<\/li>\n<li>Apple Pay: Device Account Number<\/li>\n<li>Samsung Pay: Digital card number<\/li>\n<\/ul>\n<p>The information provided is used solely to verify your payment and the validity of your journey. It is not stored by the ticket inspection devices under any circumstances.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId5adafa2bf8ed4aed8f9f1197d850365fheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId5adafa2bf8ed4aed8f9f1197d850365fcontent\" aria-controls=\"accordionItemId5adafa2bf8ed4aed8f9f1197d850365fcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I have been charged for a journey I did not make. Why?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId5adafa2bf8ed4aed8f9f1197d850365fheader\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId5adafa2bf8ed4aed8f9f1197d850365fcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>In most cases, this charge relates to a journey made on a previous day where you did not tap your card when getting off the bus.<\/p>\n<p>If you have registered your card on the Traveller Portal, you can identify the additional charge by checking the transaction description next to the amount.<\/p>\n<p>If you are unable to identify the charge, please contact us through the <a href=\"https:\/\/bergamo.arriva.it\/en\/complaints\/\">Complaints and Reports<\/a> section so that we can investigate the transaction for you.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4content\" aria-controls=\"accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I received an SMS from my bank saying that a transaction of XX euros has been authorised. Why?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId4e19e2d36a6c490aa3f34cd63b9173e4content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>This is a payment pre-authorisation requested by your card issuer and is independent of the Arriva contactless payment system.<\/p>\n<p>The card issuer will then process the correct fare through its own payment procedures, such as releasing, reversing or adjusting the pre-authorised amount, according to its internal processes.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdb08afb04e8db4f60a1f067501869bb83header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdb08afb04e8db4f60a1f067501869bb83content\" aria-controls=\"accordionItemIdb08afb04e8db4f60a1f067501869bb83content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Is there any risk that my card could be cloned?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdb08afb04e8db4f60a1f067501869bb83header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemIdb08afb04e8db4f60a1f067501869bb83content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>No.<br \/>\nOur validators are bank-certified payment terminals (POS) that accept contactless cards from supported payment schemes.<br \/>\nThe system complies with the same security standards required for any payment made with a bank card, ensuring that your payment details are processed securely at all times.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1content\" aria-controls=\"accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">How is my privacy protected when I use my payment card?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId1e5f6c377ebd4ea2a148cf5066d301c1content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>Arriva Italia does not store your payment card details or any information relating to the cardholder.<\/p>\n<p>Your payment information is processed securely in accordance with the banking security standards applicable to contactless card payments.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#2d146e\">Traveller Portal<\/h2>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionIdb69678384e21433b8fa3d71184c7df16\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId1ce3c29a930b4b54ade1654872042085header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId1ce3c29a930b4b54ade1654872042085content\" aria-controls=\"accordionItemId1ce3c29a930b4b54ade1654872042085content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Do I need to register to use contactless payments?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId1ce3c29a930b4b54ade1654872042085header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId1ce3c29a930b4b54ade1654872042085content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>No, registration is not required.<\/p>\n<p>However, we recommend registering on the <a href=\"https:\/\/emv.arriva.it\/\">Traveller Portal at emv.arriva.it<\/a> and adding your payment card.<\/p>\n<p>From your personal account, you will be able to view all your journeys, charges and the details of each transaction.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId962e60e667e44ddc87a7df977f0d5527header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId962e60e667e44ddc87a7df977f0d5527content\" aria-controls=\"accordionItemId962e60e667e44ddc87a7df977f0d5527content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Where can I view the receipt for my completed journeys?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId962e60e667e44ddc87a7df977f0d5527header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId962e60e667e44ddc87a7df977f0d5527content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>To view the receipt for your journey, you must register on the <a href=\"https:\/\/emv.arriva.it\/\">Traveller Portal at emv.arriva.it<\/a>, add the payment card you used to travel, and access your personal account.<\/p>\n<p>From your personal area, you can view and download the receipt for your completed journeys.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\" aria-controls=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I&#8217;m trying to register my payment card, but the Traveller Portal doesn&#8217;t recognise it. What should I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9header\" data-parent=\"#accordionIdb69678384e21433b8fa3d71184c7df16\" id=\"accordionItemId2c040cb3dc63423f9cc95363294fb9b9content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>If you paid using a digital wallet on your smartphone or smartwatch, you must register the virtual payment card number (DPAN) rather than the number printed on your physical card.<\/p>\n<p>If you do not know your DPAN, you can obtain it by contacting your bank or payment provider.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Use of Contactless Payment Cards on Arriva Italia Buses in LECCO<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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