The subscription will be delivered to your home within 30 days from the date of purchase.

The subscription will be delivered to your home within 30 days from the date of purchase. You can print the purchase receipt and show it to the checker until the card arrives. Please note that the purchase receipt can only be used for thirty days from the date of purchase, then you will need to be in possession of the card.

If after 30 days from the date of purchase of the subscription you have not yet received the card, contact us via the form: contacts

The electronic subscription effectively replaces the paper subscription and therefore you will not receive anything at home.

The identification cards have a duration of 5 years from the date of membership; in case your card has expired you must proceed with the creation of a new card.

You can create a new card and select the route.

• You must verify that your card is valid and has not expired;
• You must verify that your card has sufficient credit;
• You must verify that the holder is of legal age; in fact, some cards block purchases over € 100.00 for credit cards made out to minors;
• You must verify that your card is enabled with the code “Verified by VISA” or “Mastercard Secure Code” which are the security codes activated on credit cards for online purchases.

You can create a new card.

Create a new tile and select the new route.

If the institution is not listed, you can select one of the following:

• VARIOUS HIGH SCHOOLS
• VARIOUS SECONDARY SCHOOLS
• VARIOUS PRIMARY SCHOOLS

If you were born abroad, you must indicate your country of birth under “City of birth”. Automatically the portal will generate the province (EE) and the tax code.

In order to purchase a subscription to be used on the Arriva MyPay APP, you must have a digital identification card issued by Arriva Italia.

You can subscribe to the card free of charge through the subscription portal or through the App. Once the card has been created, you can purchase the subscription.

The electronic subscription is active from the date of validity of the same without any operation by the user.

If the phone is unloaded and the subscription is not visible, it is as if you forgot the subscription at home and then you are subject to penalty according to the conditions available at the following link: https://arriva.it/sanzioni.

In case of phone change or reinstallation of the application it is necessary to contact the support at supporto@arriva.it that will give the support to transfer the subscription from the old phone and enable it on the new one.

If you cannot see a ticket purchased from the portal or from the App in the dedicated section, but you find the purchase in the “Movement List” you must contact the support at supporto@arriva.it.

The subscription is visible even without internet connection; it is necessary to connect only when purchasing the subscription.

The subscription must be shown to the driver when boarding the bus and when checked by the controllers. The subscription can be found in the application Arriva MyPay -> My purchases -> by clicking on your subscription.

Screenshots or photographs of the ticket will not be considered valid.

You can access the App with the same credentials used to access the subscription portal.

Once you are logged in and have selected the area of interest, click on “Subscriptions”, associate your student identification card or verify the correctness of the data of your annual student subscription. If you have signed up for a student identification card, you are now entitled to purchase subscriptions linked to your profile. If you have subscribed an annual student subscription you can go back to the homepage and click on “My purchases” in order to view your subscription.

The process of downloading the subscription to the Arriva MyPay App may take some time – up to a maximum of 60 minutes.

If the user has never logged in to the App, he must register with the App using the E-mail indicated when creating the card.

Once you are logged in and have selected the area of interest, click on “Subscriptions”, associate your student identification card or verify the correctness of the data of your annual student subscription. If a student identification card has been signed, the user is now entitled to purchase subscriptions related to your profile. If you have subscribed an annual student subscription, you can go back to the homepage and click on “My purchases” in order to view the subscription.

The process of downloading the subscription to the Arriva MyPay App may take some time – up to 60 minutes

If you have purchased an annual subscription at the counter we inform you that you can download your online payment receipt from the subscription portal from early November.

If you have purchased an annual subscription through the subscription portal we inform you that you can access your personal area and print the receipt 24 hours after purchase.

Click here and learn more about tax deductions.