Complaints

Operative office

Piazza Marconi, 4
24122 Bergamo

Via della Pergola, 2
23900 Lecco

Phone number

Bergamo
+39 0284121000

Lecco
+39 0284121000

Mail address

sab@arriva.it

Reports and complaints

If you need assistance for a complaint or you have a report to send to Arriva you can write us.

The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. Reports of service disruptions, anomalies or irregularities can be submitted in writing or personally through the channels indicated above or by filling out the form below.

Send us your report or complaint

To send us a report or a complaint, enter your personal data and describe in detail what happened. Fields marked with an asterisk are required.

* Mandatory fields

FAQ

If you submitted the complaint via the form on the site, you received an automatic reply email, if it is not present in the received mail folder, we recommend that you check the spam folder of your email. We remind you that, with regard to reports and complaints, the customer must specify his personal details and address; the incident or the object of the violation must be clearly stated, in addition to being accompanied by any documents or circumstances known to the customer, in order to facilitate the reconstruction of the file process by the office.
The reply to the customer must be made within 30 working days from the date of receipt of the report.

If you submitted the complaint via the form on the site, you received an automatic reply email, if it is not present in the received mail folder, we recommend that you check the spam folder of your email. If you have submitted the report in other ways, or if there is no reply in the unsolicited mail, you can contact us at the email address sab@arriva.it.
We remind you that, if you submitted your report through other channels, such as the form available at our offices in Bergamo and Lecco, and you did not consent to the processing of personal data, the Complaints office could not work the report.

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